FAQ

Can you use my brand colors?

The short answer is no. We intentionally picked a palette of colors that's not brand specific. Why, you ask?

See, here's the thing - we wanted to create marketing materials that don't scream "sell me a house." 'Cause let's be real, people are bombarded with agents trying to make that sale, and it can make 'em feel like there's a target on their head. Yikes! We don't want that for you.

Instead, we've got a different vibe goin' on. Our colors and overall feel are fun, non-salesy, and hella refreshing. We wholeheartedly believe this makes our pieces more effective in showing that you're a real, caring human being, not just another agent after that next paycheck.

So, while we can't customize the colors to match your brand, trust us - this unique approach will help you stand out in the crowd and build real connections with your clients. And that's what matters, right? Being your authentic, caring self.

What the heck is a pop-by?

A pop-by is a small but mighty gift that you give to your clients and potential clients. It's like a surprise visit that leaves them feeling all warm and fuzzy inside. Basically, you "pop-by" their house, drop off the gift, and say hello! It's a great way to stay in touch and show your clients some love.

Now, I can hear your inner awkwardness screaming, "But wait, what do I give them? What if they don't like it? What if they think I'm weird?!" Before you let your anxiety get the best of you, let me tell you, the gift doesn't have to be extravagant. Think simple and thoughtful. Maybe a batch of homemade cookies or a small potted plant. The point is to show that you care and appreciate their business.

So, go ahead and try a pop-by! Not only is it a great way to stay top-of-mind with your clients, but it's also an opportunity to show off your mad gift-giving skills. Just remember, keep it simple, keep it thoughtful, and keep being your wonderful self! 

Do you accept returns?

Absolutely! At Awkward Agent, we're all about making people happy, even when things don't go as planned. We totally get it - sometimes, the products we order online just don't have that magical spark we were expecting. And hey, it happens to the best of us!

If you're unsatisfied with your order for any reason, just reach out to us and let us know. We'll be more than happy to accept your return and give you a refund. No hard feelings, we promise! We believe that our mission to deliver awesomeness shouldn't come at the expense of your happiness.

So, if you're not feeling the love with your order, don't hesitate to give us a shout. We'll make it right and leave you with a smile on your face. Because making you happy is what we're all about!

How do we contact you?

If you need to get in touch with us, we've got you covered. You can drop us an email at info@awkwardagent.com, and we'll make sure to respond as soon as humanly possible. Whether you have a burning question, need assistance, or just want to share an awkward anecdote, our inbox is open and eagerly awaiting your message.

What information is included on customized pieces? 

Our marketing pieces at are crafted to accommodate all the important information people need to reach out to you. This includes your full name, title, company name, team name (if applicable), email address, phone number, headshot and logo. 

How do I provide you with my customization information?

We've made sharing your customization information easy. At checkout, you will be asked to provide your personalization details. Just fill in the blanks and we'll take it from there. And, if you'd prefer not to have your materials customized, that's cool too. Just leave it blank.

Do you send out direct mailers for us?

No, we don't personally send out those postcards for you. We'll provide you with these beautifully customized designed postcards. From there, it's up to you to address, slap on some stamps, and send them off on their merry way to your deserving clients.

Do you provide assembled pop-bys that are ready to deliver?

We don't provide assembled pop-bys. We provide personalized pop-by tags to go with the awesome ideas we're serving up to you. And since we're all about saving you time, be sure to check out our gift and packaging ideas.

How long does it take to receive my order?

Since we offer personalization for orders, we will ship your order from our office within 5-7 days of receiving your order. Patience is a virtue, they say! It might seem like eternity, but trust me, it'll be worth the wait.

What if I don't want my marketing materials customized?

If you don't want custom pieces, simply don't submit customization details when placing the order. We'll proceed without any personal details, except for postcards. We'll get in touch with you directly for that info. Easy peasy, lemon squeezy!

Is Awkward Agent just for realtors?

Heck no! Awkward Agent is for agents of all types! Our products aren't just about making you look good, they're all about celebrating you and helping you strengthen those oh-so-important relationships for the long haul. We're here to spread the love far and wide, and that means we've got goodies for everyone in the biz!

So, whether you're a realtor, a magnificent mortgage lender, a superhero insurance agent, a travel guru, or even a financial wizard, we've got something special just for you. Seriously, the list of professionals we adore goes on and on!

Our mission is simple: to make you jump for joy with our fabulous products and to help you build those connections that stand the test of time. No more awkward silence or missed opportunities. We're here to give you the tools you need to shine in your field and make a lasting impression.